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then the device is in a mode that will accept multiple calls being dragged to it. When the multi-person icon is shown on the device, like so: which means that the device can only take one call to itself. That call will now be routed to your chosen device.Ĭlicking the "Person" icon on any device will switch it in and out of conferencing mode.Now, click on the desired line to unpark it.The yellow box will move to the device you have clicked on. Choose which device you wish to unpark the call on by clicking the appropriate device.Unparking ¶Unparking a call is the same process as answering a call

Note: after a short timeout the button will revert to it’s original state as will your mouse cursor, in order to drop a call you will need to click it again, this is to safeguard against accidental call dropping. Move the mouse to the line box of the line you wish to drop.This will highlight the drop call button yellow and the cursor will mimic the handset and arrow show on the drop call button.Click on the drop call button on the telephone function control bar.If you wish to terminate a call from the PhoneBOX, do the following: Note: Certain handset types must be lifted off hook prior to answering a call.Įnding ¶Should a caller hang up their phone at the remote end then the call will automatically disappear from the PhoneBOX screen. That call will now be answered to your chosen device (including direct to a hybrid - there is no need to answer to only handsets).Now, click on the desired ringing line.Choose which device you wish to answer the call on by clicking the appropriate device.If the caller is already known to the PhoneBOX database then the caller’s name will be shown in place of the phone number, as shown above.

In situations where the caller is sending CLI information, the caller’s phone number will be displayed. The line box will turn green.Īnswering ♪ ringing call in the PhoneBOX system will flash alternately blue and yellow on screen as shown below. Parking ¶To take a call that is already on a device, and place that call on hold (park the call), simply click on the line box of the line in question. Click Cancel or the X in the top right to close the Dial pad without dialling.